Privacy Policy

1. Information We Collect

We may collect the following information when you interact with our website:

• Personal details such as your name, email address, and mobile number.
• Billing and shipping information, including your delivery address and PIN code.
• Order details, purchased products, transaction references, and order history.
• Account information when you register or log in to our website.
• Information you provide when contacting our customer support team or submitting a query.
• Technical information such as IP address, browser type, device information, and website usage data.

2. How We Use Your Information

We use the information collected for legitimate business and service-related purposes, including:

• Processing, confirming, and fulfilling your orders.
• Arranging shipping and delivering products to your address.
• Processing payments and verifying transactions.
• Sending order confirmations, payment updates, and delivery notifications.
• Responding to customer queries and providing after-sales support.
• Managing customer accounts and maintaining purchase history.
• Improving our website, products, and shopping experience.
• Preventing fraudulent transactions and maintaining website security.
• Sending promotional communications where permitted or where you have provided the required consent.

3. Payment Information

Payments made through our website may be processed by third-party payment gateways. These payment providers securely handle payment-related information in accordance with their own terms, privacy policies, and security practices.

DIY Art Supplies does not intentionally store complete debit card, credit card, or other sensitive payment credentials on its servers. We may receive transaction-related details such as payment status, transaction reference, and payment confirmation to manage and fulfil your order.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to maintain website functionality, remember your preferences, manage shopping sessions, understand website traffic, and improve your browsing experience.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features, including shopping cart and account functionality.

5. Sharing of Information

We may share relevant personal information with trusted third parties when necessary to operate our business and provide our services. These may include:

• Payment gateway providers for processing and verifying transactions.
• Courier and logistics partners for shipping and delivering orders.
• Website hosting, technical, and IT service providers for maintaining our website.
• Communication service providers for sending order-related notifications.
• Government authorities or regulatory bodies where disclosure is required by applicable law.

We share only the information reasonably necessary for the relevant service or legal requirement. We do not sell customers' personal information as part of our normal business operations.

6. Data Security and Retention

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, or disclosure.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, provide our services, maintain business and transaction records, and comply with applicable legal requirements.

Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Third-Party Websites and Services

Our website may contain links to third-party websites or integrate services provided by external companies. These services operate under their own privacy policies and terms. DIY Art Supplies does not control the privacy practices of such third parties.

We encourage customers to review the applicable privacy policies before sharing personal information with third-party websites or services.

8. Your Privacy Rights

You may contact us to request information about the personal data associated with your account or to request correction or updating of inaccurate information.

You may also request deletion of your personal information, subject to applicable legal, regulatory, accounting, and business record-retention requirements.

For privacy-related requests, please contact us using the contact details available on our website.

9. Children's Privacy

Our website and services are intended for general customers and are not knowingly designed to collect personal information directly from children without appropriate consent. If you believe that a child has provided personal information to us, please contact us so that we can review the request and take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, or applicable legal requirements. Any revised version will be published on this page with an updated revision date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact DIY Art Supplies through the contact information provided on our website.