Shipping Policy

1. Order Processing

Orders are processed after successful order placement and payment confirmation, where applicable. Once an order is confirmed, our team prepares the products for packing and dispatch.

Processing time may vary depending on product availability, order volume, packaging requirements, and operational circumstances.

2. Shipping and Delivery Charges

Shipping charges, where applicable, depend on factors such as the delivery location, order details, package weight, and available shipping services.

The applicable shipping charges will be displayed during checkout before the customer completes the order. Customers can review the total order amount, including shipping charges, before making payment.

3. Delivery Time

Delivery timelines may vary depending on the destination, courier service, product availability, and dispatch schedule.

Any delivery estimate displayed on the website or communicated during order processing is indicative and may change due to circumstances such as weather conditions, public holidays, transportation delays, or other factors beyond our reasonable control.

4. Shipping Locations

Orders are delivered to serviceable locations supported by our available courier and logistics partners.

Delivery availability may depend on the destination PIN code and courier service coverage. If a delivery location is not serviceable, we may contact the customer to discuss the available options.

5. Accurate Delivery Information

Customers are responsible for providing accurate and complete shipping information while placing an order.

Please ensure that the recipient's name, mobile number, house or building details, street address, city, state, and PIN code are correct.

Delays or failed deliveries caused by incorrect, incomplete, or insufficient address information may require additional coordination or shipping arrangements.

6. Order Tracking

Once an order has been dispatched, tracking details may be shared through the contact information provided during checkout.

Customers can use the available tracking information to check the shipment status through the respective courier partner's tracking service.

Tracking updates may take some time to appear after dispatch, depending on the courier partner's system.

7. Delivery Delays

Although we make reasonable efforts to ensure timely delivery, delays may occur due to courier operations, weather conditions, public holidays, transportation disruptions, or other unforeseen circumstances.

If your order is delayed beyond the expected delivery period, please contact our support team with your order number so that we can assist you in checking the shipment status.

8. Damaged Packages or Products

Customers are requested to check their package upon delivery. If the outer packaging appears damaged or the product is received in a damaged or defective condition, please contact our support team as soon as possible.

Please share your order number along with clear photographs or videos showing the package and the affected product. This information will help us review the issue and guide you through the applicable resolution process.

9. Failed or Unsuccessful Deliveries

A delivery may be unsuccessful due to an incorrect address, unavailable recipient, unsuccessful delivery attempts, refusal to accept the package, or other delivery-related circumstances.

In such cases, the courier partner may attempt delivery again or return the shipment to us, depending on its delivery procedures.

If a shipment is returned to us, customers may contact our support team to discuss the available options. Additional shipping charges may apply where a new delivery arrangement is required due to customer-related circumstances.

10. Order Cancellation After Dispatch

Once an order has been dispatched or handed over to the courier partner, cancellation may no longer be possible.

If you need assistance with an order that has already been shipped, please contact our support team. Any eligible cancellation or refund request will be handled according to our Return & Refund Policy.

11. Contact Us

For questions about order processing, shipping, tracking, or delivery, please contact DIY Art Supplies through the contact information available on our Contact Us page.

To help us assist you quickly, please provide your order number and registered contact details when submitting a shipping-related query.